Business Manager, Channels Transformation
Hang Seng
Kowloon City, Kowloon, Hong Kong, Asia Pacific


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Business Manager, Channels Transformation.

Principal Responsibilities

  • Have a detailed understanding of workforce requirements in location and ensure appropriate operational structure in place to support execution of plans
  • Works closely with Platform Business Managers to confirm and deliver workforce requirements
  • Champions local workforce strategy and ensures strong adherence across Platforms
  • Develops and maintains excellent working relationships with Vendors locally and ensures strong management and understanding of Vendor demand pipeline
  • Owns and manages relationship with local recruitment teams
  • Ensure appropriate external communications and events take place to support level of recruitment and onboarding
  • Drives effective onboarding and offboarding processes including real estate provision, hardware procurement etc
  • Drive local HR activities on behalf of Country Lead including local performance management, staff engagement, training etc
  • Management and ownership of Business Continuity plans for location
  • Ensures local inputs into annual Financial planning process
  • Manage leadership communications and cascades as required
  • Trusted advisor to Country Lead on operational matters and build excellent relationship with Country Leadership team to enable successful execution of role
  • Collaborate with Platform / Value Stream / Discipline Business Managers to ensure ongoing understanding of operational plans
  • Work closely with members of COO function (Finance, Workforce, Governance & Vendor) to ensure continued engagement and knowledge of operational principles
  • Build excellent relationships with local operational teams including Recruitment, Finance, Vendor Management to ensure adherence to local processes and timely support
  • Ensure strong relationships with local Vendors to help manage Vendor resource pipeline
  • Directly manage a small Business Management support team to ensure strong operational management in location (where applicable)
  • Excellent working relationships across COO, Platform & Value Streams
  • Champion new ways of working across Platform and Value Stream
  • Cultivate an environment that supports diversity and reflects the HSBC brand
  • Create a model to drive strong culture of compliance and governance
  • Ensure local processes and rules well communicated, understood and adhered to
  • Ensure alignment to Global Technology Workforce Strategy in location
  • Ensure HSBC is not put at any operational or reputational risk
  • Requirements

  • 10 + years professional experience in a large Global organisation preferably in an IT department or shared service organisation
  • Proven track record in Operational management role
  • Strong stakeholder management / Relationship Management
  • Prior experience in workforce management and leading workforce transformation initiatives desirable
  • Excellent communication and interpersonal skills
  • Excellent analytical skill, a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture
  • Experience of working on a global scale (i.e. across timezone & geography and with remote teams)
  • Highly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines
  • Positive, proactive and can-do attitude
  • Familiarity with key tools including Pioneer, Discover, GPDM, Clarity, HIBS, Jira and Confluence
  • Strong Excel skills
  • To be considered for this role, the relevant rights to work in Hong Kong is required.

    You’ll achieve more when you join HSBC.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

    Issued by The Hongkong and Shanghai Banking Corporation Limited.


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