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Human Resources leads the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.
We are currently seeking a high caliber professional to join our team as Manager, Human Resources Advisory . Principal responsibilities
Provide advice, guidance and coaching, in relation to complex customers enquiries across aspects of Human Resources Services.
Relationship manage and co-ordinate support for multi stranded enquiries, such as movers, joiners, leavers.
Provide end to end co-ordination and quality assurance of query and transaction resolution.
Support the Change journey for People managers around a broad range of Human Resources Processes.
Give support and encourage customer adoption of HR Systems and tools.
Support continuous improvement initiatives by using case and knowledge tools, working in partnership Customer Contact teams to ensure efficiency and effectiveness of the Service Model.
Act as escalation point to resolve business-specific problems or to coordinate multiple HR specialists to resolve complex people issues.
Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling.
Working with the HR Business Partner and specialist teams where relevant.
Excellent organisational and planning skills with attention to detail.
Excellent interpersonal and communication skills.
Well-developed analytical, problem solving and decision making skills combined with influencing and negotiation skills.
Proven ability to work well under pressure within demanding and changing timescales and deadlines.
Able to rapidly develop a detailed knowledge customer contact practices and procedures.
Evidence of success in an operational HR role.
A good understanding of the principles of Employee relations.
A sound working knowledge of HR principles and procedures.
Desire to grow Knowledge of HR systems and tools.
Strict adherence to the requirements of confidentiality, discretion and integrity.
Commitment to customer service.
Proactive approach to customer service
Able to demonstrate use of initiative.
A strong team player and teamwork.
Previous experience in a customer-facing environment.
Previous experience in a HR environment
You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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