Mission Générale
The Sales Delegate supports the Area Manager in its various missions through the area and channels : Hermès Stores, Local Market, Travel Retail, E-commerce & Hotels.
The Sales Delegate position is key to support the Area Manager to reach the budgetary targets (both Sell-Out / Sell-in), develop the business and ensure a retail excellence across all channels.
Eléments de contexte
Reporting Line : South East Asia Area Manager
Dotted Line : HK / Macau / DFS Area Manager
Market Scope : South East Asia, Hong Kong, Macau & DFS
Duration : Permanent contract
Principales activités
Drive sales and ensure target achievements for Hermès Parfum & Beauté
Set up a yearly business strategy for the doors with the Area Managers : sell-out, rankings, competitor reports, stock level & product performance
Identify and propose proactively growth levers
Prepare and implement the store opening or refits
Set up and coordinate the promotional activities per POS and implement actions decided by the Area Managers
Guarantee a consistent and premium brand image throughout Travel Retail distribution : product assortment & visual merchandising by following the global strategy
Implement & help building the 360 activation plan (key global & local commercial periods, new launches)
Work on the product assortment per door to optimize the business
Implement the training strategy of Hermès
Evaluate and ensure the quality of service, grooming & attitude of our BC’s and develop their skills
Set up & follow up sell-out objectives per BCs and organize the incentives
Recruit staff according to Hermès philosophy and requirements (brand staff and promoters) in cooperation with Area Managers
Welcome, integrate, train, and empower promoters and GS
Ensure the partnership with agencies : budget follow up (review commissions amounts and bonus per BCs with the TR operators)
Train & coach BCs, identify needs & set up trainings with the training department and TR operators for dedicated BAs
Guarantee Hermès image
Integrate Hermès philosophy and represent the Hermès image at POS through appearance and attitude
Ensure excellence of execution of the permanent Image of Hermes for all types of distribution following the strategy defined by the Area Manager
Be warrant of Hermès policy (values, ethics, etc.)
Build up the strong relationship with clients over the zone
Verify the application of client agreements set by the Area Manager
Challenge buyers when placing an order to avoid out of stock situations
Establish a relationship of trust with clients and shop staff through frequent and qualitative contacts
Be actively engaged and proactive during sales & client meetings
Report and manage the budget
Be the link between the head office and the field
Consolidate all sales reports, competition information, trends, and opportunities
Organise store visits for head office members together with the Commercial Executive
Strongly follow up budget expenses for staff and animations
Report to the Area Managers the needs or best practices of competition
Profil du candidat
Skills to be deployed
Entrepreneurship spirit, excellent communication, and interpersonal skills
Sales and Business oriented
Innovative, organized, rigorous and serious
Customer service oriented
Teamwork oriented
Problem solver
Self-discipline & self-management ability
English
Asian language / French is a plus
Candidate Profile
Young professional with 2-3 years of experience in retail / brand / account management
Experience in Perfume and Cosmetics is preferred
Passion for Beauty business and for the Hermès Universe
Willing to travel
University Grade (bachelor’s degree)
About the Hermès Group
Our métier : the creation, production and distribution of Perfumes, associated scented products, and Beauty products.
More than 500 employees work at our various sites in France (including Paris and the industrial site of Le Vaudreuil) and abroad.
Our distribution extends to 14,000 points of sale throughout the world, including 450 Hermès stores and Hermès Fragrance and Beauty Personalised Spaces.
An ambitious growth strategy featuring the development of new territories and the implementation of new distribution models and new industrial methods.
Since it was founded in 1977, the industrial site in Le Vaudreuil (Eure) has been developing formulas and packaging, producing Hermès Fragrance and Beauty perfumes and associated scented products, and managing all the logistics and supply chain steps through to delivery at our clients' premises by a logistics service provider (14,000 points of sale throughout the world).
Approximately 240 employees currently work at the site.
The establishment in Paris employs approximately 180 employees (including regional managers and the sales teams of the personalised spaces) : collection development, communication, international management and operational development, visual merchandising, merchandising, sales drive, international training, operations, e-commerce, finance, IT, HR, etc.
Currently, approximately 100 employees work abroad, in : Hong Kong, Shanghai, Dubai, Miami, Toronto, Belgium, the Netherlands, Madrid and London.
