Supervisor, IT Services (Helpdesk)
Hong Kong Express Airways Limited
Hong Kong

What will you do

  • Provide a single-point-of-contact Help Desk to end-users from receiving IT related incidents and requests;
  • Provide first line determination and resolution to resolve / fulfil end-users IT incidents / service requests;
  • Perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support to users;
  • Keep track of incident tickets updated and follow up with relevant support teams / vendors in accordance with the defined SLAs;
  • Prepare weekly & monthly reports to the team supervisor.
  • Manage external vendors to provide technical support on corporate IT Infrastructure with emphasis on the internal network, servers, Microsoft office365 environment, and cloud infrastructure;
  • On call for emergency support on holiday if required.
  • We are a perfect match, if you are :

  • Diploma holder or above of Computer Studies, Information Technology or related discipline;
  • Minimum 3 years of IT experience in IT / telecom industry;
  • Understanding of Window / Microsoft365 / Active Directory / SCCM / Microsoft Endpoint Manager / LAN / WAN / Wifi, TCP / IP networking;
  • Self-motivated, proactive and customer focus attitude;
  • Able to work independently and cooperate with other parties;
  • Good command of both written and spoken English, Cantonese and Mandarin;
  • ITILv3 Foundation.
  • Please note that with effect from 1 June 2022 onwards, all HK Express employees and contractors who work in our premises in Hong Kong must have received a third dose of COVID 19 vaccine.

    Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

    Your Future Work Life?

  • Work flexibly with staggered working hours and flexible workplace
  • Dress Casual and Smart everyday
  • Work in a newly-designed office with open seating, stylish breakout areas, game room, gym and free coffee
  • Work with a group of energetic and multicultural professionals (up to 50 nationalities!)
  • Have great fun in Snack Friday, New Year Market, Fly with your Kids Day, Basketball Team
  • Have your voice heard through Townhalls, Crew forums, CEO live sessions etc.
  • What will you enjoy?

  • Fly anywhere we fly for free plus taxes during leisure with your friends and family
  • Special privileges to buy duty free products
  • Career Express
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