What will you do
Provide a single-point-of-contact Help Desk to end-users from receiving IT related incidents and requests;
Provide first line determination and resolution to resolve / fulfil end-users IT incidents / service requests;
Perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support to users;
Keep track of incident tickets updated and follow up with relevant support teams / vendors in accordance with the defined SLAs;
Prepare weekly & monthly reports to the team supervisor.
Manage external vendors to provide technical support on corporate IT Infrastructure with emphasis on the internal network, servers, Microsoft office365 environment, and cloud infrastructure;
On call for emergency support on holiday if required.
We are a perfect match, if you are :
Diploma holder or above of Computer Studies, Information Technology or related discipline;
Minimum 3 years of IT experience in IT / telecom industry;
Understanding of Window / Microsoft365 / Active Directory / SCCM / Microsoft Endpoint Manager / LAN / WAN / Wifi, TCP / IP networking;
Self-motivated, proactive and customer focus attitude;
Able to work independently and cooperate with other parties;
Good command of both written and spoken English, Cantonese and Mandarin;
ITILv3 Foundation.
Please note that with effect from 1 June 2022 onwards, all HK Express employees and contractors who work in our premises in Hong Kong must have received a third dose of COVID 19 vaccine.
Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.
Your Future Work Life?
Work flexibly with staggered working hours and flexible workplace
Dress Casual and Smart everyday
Work in a newly-designed office with open seating, stylish breakout areas, game room, gym and free coffee
Work with a group of energetic and multicultural professionals (up to 50 nationalities!)
Have great fun in Snack Friday, New Year Market, Fly with your Kids Day, Basketball Team
Have your voice heard through Townhalls, Crew forums, CEO live sessions etc.
What will you enjoy?
Fly anywhere we fly for free plus taxes during leisure with your friends and family
Special privileges to buy duty free products
Career Express 
