Who we're looking for
We are looking for a highly-driven and motivated Corporate Customer Service Executive (Part Time) to join our fun, professional and dedicated Strategic Partnerships Department based here in Hong Kong.
The Strategic Partnerships Department focuses on creating premium experiences for foodpanda's top tier vendor and customer base.
We own the growth and development of these partnerships, striving to achieve and expand our win-win relationship by making data-driven decisions to maximize profitability and client satisfaction.
Wait no longer and join us if you want to make a direct and visible impact and contribute to large-scale success!
What you will be doing
Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email
Provide quotations for corporate clients and arrange food delivery to their workplace
Coordinate with our account management team, delivery team, and restaurant vendors to problem solve and provide optimal solutions to any issues that arise during a Corporate client’s delivery experience
Communicate customer issues and feedback to appropriate departments to ensure that we are improving our service
Review the existing support operations flow and design innovative new processes in order to increase efficiency and continue business growth
Operate in a highly autonomous environment which empowers you to make decisions
Contribute to high impact projects
Strategically think about operational improvements and efficiencies
Who you are
Able to work for 2-3 days per week (min. 16 hours)
Open to undergraduate student
Good to have work experience related to customer service, account management or process improvement etc.
Passionate and enthusiastic attitude with professional customer service manner
Self-motivated to go the extra mile and think out of the box to solve problems
Ability to multi-task in an organized manner in a fast-paced working environment
Fluency in both English and Chinese, including word processing
Track record of building processes, tools, and teams that deliver amazing customer support
Strong organizational skills, work ethic / grit, and attention to detail
Excels in a fast-paced environment and isn't afraid to roll-up their sleeves when needed
What we offer
An international team that you will learn and be inspired from
A fast-paced environment to hone your entrepreneurial and professional skills
A great collaborative working atmosphere with regular company and team events
Responsibility from day one in a fast growing and global company