GroupM | Senior/ Commercial Manager, GroupM Services (GMS) Hong Kong, Hong Kong
Hong Kong, Hong Kong

Overview of job

In this role, you willoversee the division GroupM Services commercial and financials needs, handle daily issues, manage respective stakeholders and operation excellence improvement.

The role requires commercial, financials and operation partnering with global, regional and local stakeholders, constant communicating and negotiating with all stakeholders.

In addition, you will continuously work to strategically expand, preserve, or improve the companys procedures, standards or policies while sticking to business edicts and regulatory guidelines.

Reporting of the role

This role reports to the GroupM Hong Kong CFO and Commercial Director

3 best things about the job :

  • Opportunity to work for World Best Agencies under one roof
  • Multi facets roles, advisor, trusted partner, leader, listener, executor, etc
  • Fast pace, demanding, fun loving and satisfying work environment.
  • In three months :

  • Be conversant with GroupM Divisions and Agencies
  • Support budgeting and costing exercise in partnership with stakeholders, Head of GroupM Services.
  • Oversee day-to-day commercial and operation activities of GroupM Services.
  • Good understanding of all necessary control, compliances and GroupM Services operation and processes.
  • Achieved clear understanding on Process Excellence program expectations and local exercise approach and timelines
  • In six months :

  • Lead the quarterly forecasting processes, costing, resources planning and monthly KPIs tracking
  • Partner with Head of GroupM Services for all Commercial, Operation and Cost Recharge Computation Model
  • Work closely with respective stakeholders on all identified process improvement projects
  • In 12 months :

  • Responsible for GroupM Services for Annual Budget / Quarterly / Monthly Forecast, Cost Recharge Model by Channel / Service Pillar.
  • Joined ownership with Head of GroupM Services on overall Budgeting, Costing, Resources Planning and Operational performance
  • Supported the ongoing Process Excellence program activities, including onboarding new entities, new processes, new team members
  • Responsibilities of the role :

    Act as a Commercial Partner to GroupM Services

  • As an advisor, commercial and operation partner.
  • Ensure the sustainability and efficiency and GroupM Services operations
  • Partner with GroupM Services management team to deliver on yearly targets
  • Lead, plan and execute Annual Budgeting, Cost Recharge Model and Resources planning
  • Advise, monitor, and manage Quarterly and Monthly forecasting
  • Costing Maintain competitiveness of cost by designing, building, tracking, and updating Recharge Model with reference to timesheet hours, billings, net sales, cost to revenue, billings to headcount etc.
  • Cost controllership Ensure that all resources are optimally employed and deployed by building out strong commercial and operational processes that are integrated with Agency, Media, Finance, IT and Human Resource.
  • Set up processes for tracking metrics (KPIs) used to measure GroupM Services performance aligning to overall GroupM strategy and vision.
  • Being an interface between GMS and all other stakeholders
  • Scope not limiting to the above, ad hoc special projects and new initiatives
  • Act as Market Process Excellence Lead

  • Support the Process Excellence programme deployment in the market (incl. new entities, new processes, and new team members)
  • Drive markets continuous process improvement, including : Work with the market Compliance LeadTo coordinate and facilitate periodic market process review to identify process improvements, pain points and solutions with Local teams and Regional stakeholdersTo ensure that process documentation is updated timelyAs part of the GMS community, support the GMS Head to regularly share learnings and leading practices with the other markets Process Excellence Leads and the Regional team
  • Governance, Compliance, Risk & Reporting

  • Ensure all contracts, client, vendors, etc. are approved, signed and filed in accordance to companys compliance and policies.
  • Risk and corporate governance management
  • Assist internal and external auditors for GroupM Services operation and processes
  • Ensure that all management reports submitted within deadlineMonthly, quarterly, and yearly reporting to be carried out with high accuracy and timeliness and developing processes to ensure quality reportingVariances to be fully explained and analyzed with action plan
  • What you will need :

  • Degree holder or above, preferably in Business / Commerce / Legal / Finance / Accounting
  • Minimum 7 to 10 years of experience with strong commercial, costing and operations background, where at least 4-year as supervisory / managerial level
  • Proactive, self-starter with strong commercial and operation acumen
  • Working closely with Head of GroupM Service, Finance and all stakeholders
  • Leadership qualities ability to lead and deliver results in a highly motivated, demanding environment
  • Good people management skill in a highly matrix environment
  • Sharp, action orientated and able to put across concepts convincingly
  • Strong analytical skills with proven ability in interpreting performance trends and taking proactive action
  • Experience in Marketing Communication / Media / eCommerce / Advertising industry will be an added advantage
  • Experience of working in successful fast paced business is preferable
  • Experience in implement of Corporate P&P
  • Comprehensive understanding of key elements of route performance (both commercial and operational)
  • Good attitude with a can-do, positive and strive for excellence mindset.
  • Candidate with more experience will be consider as Senior Commercial Manager.

    About GroupM

    GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology.

    Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development.

    We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent.

    We give our talent the space, support, and tools to innovate and grow.

    Discover more about GroupM at

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