Customer Solutions Manager

At Amazon Web Services (AWS) we are changing the future of IT. As part of the core AWS account team you, the Customer Solutions Manager (CSM), will help our customers to arrive in that future using integrated AWS Solutions and AWS Partner Solutions.

You will work across AWS teams and apply your technical and program management expertise to some of the most complex and challenging technology problems today.

Roles and Responsibilities

As a CSM on this team, you will engage the customer and collaborate with internal team members and stakeholders to help deliver program success.

This role will work with partners and customers on bleeding-edge solutions. You must be willing to roll up your sleeves on new technologies and get the job done.

You will spend a large part of your day in direct communications with the AWS partners and customers, working to improve their overall experience with AWS services and strategic initiatives.

You will interact with a broad cross section of AWS spanning a wide range of technologies, working closely with sales, solutions architecture, software development and service teams to deliver the best solutions with efficient use of resources and technologies.

The right candidate will possess a strong program management and project management background for large revenue contributor accounts, leading cross-

functional projects from design to launch, and will have a well-rounded technical background in current AWS technologies.

In your role as CSM, you will work with all stakeholders to scope work, identify appropriate resources, set goals, track and report progress, develop schedules, and communicate to customers.

You will anticipate technical and scheduling bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical / operational constraints.

Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

You will evangelize on behalf of AWS and influence partners and customers at an executive level to allocate the appropriate resources to achieve their goals.

You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or multiple competing priorities.

You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator.

Your technical expertise and operational excellence will influence your team's decisions and help us drive secure and robust customer solutions.

We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.

A CSM must have the experience to programmatically lead and manage the delivery. Customer Solutions Manager are expected to bring structure, prioritization and the right focus to AWS, partner and customer teams, so the right things get done, at the right time, in the right order.

This requires implementation of scale-able mechanisms and processes. A structured programmatic approach is highly desired.

Extensive customer engagement in all levels is required.

  • 5 years working experience with leading complex, large scale, IT / technical / engineering / infrastructure projects both for enterprises and government plus customer executive interfacing experience
  • Technology solution delivery management experience in a lead role supporting a large project.
  • Experience working with customers, hands-on with preparation, setup, configuration, and demonstration of technology solutions.
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
  • Current PMP / PgMP certification, or the willingness and aptitude to obtain one within 12 months of on boarding.
  • AWS Solution Architect - Associate - Certification or the willingness and aptitude to obtain one within 9 months of on boarding.
  • Direct experience implementing AWS / cloud services a plus
  • Experience with hardware, software, and end-to-end solutions a plus
  • Knowledge and / or working experience with networking and IT infrastructure a plus
  • Demonstrable software development experience understanding a high-level programming language to communicate with engineering teams a plus
  • An understanding of big-data, machine learning, or other advanced technologies a plus

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