IT Operations Engineer, End User Computing
Hong Kong

The role :

  • The primary task for this individual will be to provide day-to-day support of Point72's technology Infrastructure, consisting of Lenovo laptops, HP desktop PCs and Servers using the Windows Operating System;
  • Cisco routers, switches and firewalls and voice systems from Mitel. In order to support the current day-to-day service needs and expanding user base we are looking for a technician who has Trade Support and general financial system support knowledge.

    S / he will be tasked with supporting this infrastructure at Point72 in compliance with the established Point72 technology standards to keep pace with the challenging demands of Point72.

    Some additional responsibilities of this position include :

  • Level 1, 2 & 3 desktop support for Traders, Portfolio Managers and Analysts
  • Level 1 application level support for trade execution and real-time P&L systems
  • Level 1 & 2 Market Data service support including working with Front Office Teams to ensure use of market data is efficient and document requests for trading tool enhancements
  • Establish and maintain service level relationship with local Technology service providers
  • Perform daily AM and PM system checks as per documented procedures and distribution of status reports
  • 24x7 on-call support duty
  • This hire will have an extremely solid foundation in hardware troubleshooting / replacement and market data service support.

    The goal of this position is to support an optimally running environment in support of a 24x7 hedge fund. The following skills are not all essential requirements, but encompass an actual range of responsibilities relevant to our environment :


  • Three years Technology Support experience in Trading environment
  • Knowledge of market data applications, specifically Bloomberg and Reuters products
  • Solid understanding of trading and the financial markets
  • Excellent PC troubleshooting and break / fix skills
  • Optional

  • Windows Domain support
  • Data and voice network & system support
  • Scripting / programming experience with VBA
  • Automated Workstation / Software Deployment experience
  • We take care of our people

    We invest in our people, their careers, their health, and their well-being. When you work here, we provide :

  • Fully-paid health care benefits
  • Generous parental and family leave policies
  • Volunteer opportunities
  • Support for employee-led affinity groups representing women, people of color and the LGBT+ community
  • Mental and physical wellness programs
  • Tuition assistance
  • Competitive retirement program
  • About Point72

    Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide.

    Resting on more than a quarter-century of investing experience, we seek to be the industry’s premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industry’s brightest talent.

    We’re inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking.

    For more information, visit / working-here.

    Point72 is an Equal Opportunity Employer. Point72 is committed to the principles of equal employment opportunity for all employees and applicants for employment.

    Point72 complies with applicable, local, state and federal laws on the subject of equal employment opportunity.


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