IT Service Management Specialist
Societe Generale Hong Kong Branch
Hong Kong


Societe Generale is one of the leading financial services groups in Europe. Present in over 50 countries across Europe, the Americas and Asia.

Societe Generale provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.

The Information Technology Department (ITEC) provides and maintains IT solutions to support the business and the growth of it.

To strengthen our Production Governance, we are opening a permanent position. The successful candidate will join the transversal Production (PRD) department as the , focusing on the steering of IT Production Processes.

He / she will also have opportunities to manage IT Projects and be involved in Major Incident Management of IT.

Principal assignment :

Be the IT Service Management Specialist in the Asia ITCT team, which is responsible for the Steering & Reporting of IT Production Governance for ITEC & GTS organization in Asia region.

The candidate will also be actively involved in Major Incident Management process of IT Asia.

Main responsibilities :

  • Be the expert in ITIL Framework for IT teams in Asia and promote its adaptation via training & education to others.
  • Active participation in the Steering & Reporting of IT Production Governance for ITEC & GTS organization in Asia.
  • Propose Improvement on the Steering & Reporting with innovative ideas, while realizing these improvements via Technical approach (Automation & Tools Enhancement) and / or Process Simplification etc.
  • Be Technically & Functionally familiar with Global Tools used for IT Production Governance in ITEC & GTS Asia.
  • Be part of the Major Incident Management team for IT Asia and participate in Shift for proper FTS (Follow-The-Sun) Support of it.
  • Actively participate in & contribute to the Deployment of IT Risk Management framework in Asia.
  • Actively participate in & contribute to the CRM (Client Relationship Management) activities of ITEC Asia, which serve the users from a Business Chain perspective.
  • Requirement : Technical Skill

  • Microsoft Excel
  • Basic infrastructure knowledge on Linux OS, Database, Network.
  • Scripting in Perl, Python, Ruby etc.
  • Functional / Soft Skill

  • Good at ITIL Processes
  • Project Management Skill
  • Incident Management Skill
  • Personality

  • Good Communication and Fluent in English (must)
  • Analytical & Organized (must)
  • Collaborative (must)
  • Self-Starter (must)
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