The Shops team at foodpanda aims to redefine grocery delivery in Hong Kong. Since August, we have launched Shops, a one-stop online shop for groceries and daily essentials.
From a supermarket chain, to a local convenience store, to a flower shop, our shops allow customers to have access to everything they desire anywhere, anytime.
We are looking for a highly driven and motivated Account Management Executive to join the shops team in Hong Kong. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! The ideal candidate will have a track record as a driver of innovation, excellence and efficiency, as well as successful project and people management.
Exciting opportunity to grow alongside with one of the newest vertical at foodpanda
Be responsible for building and maintaining strong, long-lasting relationships with our partner restaurants
Act as the key point of contact in portfolio management, assist with high severity requests or issue escalations when necessary
Regular communication with partners. Activate set of services (compliance performance, promotional deals, online marketing packages etc.
to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance
Constant assessment and revision of partners operations, ensuring smooth flow of service throughout the entire delivery process
Interact closely with staff members from Content, Sales and Marketing for lead generation, content management, vendor services
Desired Skills and Experience
1-2 years of experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
Performance-driven, confident, friendly, have a strong work ethic and positive attitude while working in a fast-paced environment
Enjoy building long term relationship based on trust and improving the operational work-flow with restaurant partners
Experience in category accounts management will be a big plus
Good knowledge of online marketing concepts and tools, interested in working in the restaurant industry
Excellent command of both English and Cantonese, fluency in Mandarin would be a plus
Advanced knowledge in Excel will be a plus (vLookup, Pivot Table)
Knowledge in the use of Salesforce preferred