Account Management Executive- Shops
Hong Kong

The Shops team at foodpanda aims to redefine grocery delivery in Hong Kong. Since August, we have launched Shops, a one-stop online shop for groceries and daily essentials.

From a supermarket chain, to a local convenience store, to a flower shop, our shops allow customers to have access to everything they desire anywhere, anytime.

We are looking for a highly driven and motivated Account Management Executive to join the shops team in Hong Kong. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! The ideal candidate will have a track record as a driver of innovation, excellence and efficiency, as well as successful project and people management.

Role Description

  • Exciting opportunity to grow alongside with one of the newest vertical at foodpanda
  • Be responsible for building and maintaining strong, long-lasting relationships with our partner restaurants
  • Act as the key point of contact in portfolio management, assist with high severity requests or issue escalations when necessary
  • Regular communication with partners. Activate set of services (compliance performance, promotional deals, online marketing packages etc.
  • to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance

  • Constant assessment and revision of partners operations, ensuring smooth flow of service throughout the entire delivery process
  • Interact closely with staff members from Content, Sales and Marketing for lead generation, content management, vendor services
  • Desired Skills and Experience

  • 1-2 years of experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
  • Performance-driven, confident, friendly, have a strong work ethic and positive attitude while working in a fast-paced environment
  • Enjoy building long term relationship based on trust and improving the operational work-flow with restaurant partners
  • Experience in category accounts management will be a big plus
  • Good knowledge of online marketing concepts and tools, interested in working in the restaurant industry
  • Excellent command of both English and Cantonese, fluency in Mandarin would be a plus
  • Advanced knowledge in Excel will be a plus (vLookup, Pivot Table)
  • Knowledge in the use of Salesforce preferred
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