Communication Officer
Emagist Entertainment
Cheung Sha Wan, Hong Kong

Job Description :

  • Creatively and proactively assist customers through multiple contact methods
  • Serve as a point of contact for inbound requests
  • Identify and analyze issues, patterns and trends in customer requests & product performance
  • Transfer the information to the appropriate departments so that they can respond accordingly
  • bugs to quality assurance
  • new ideas to product development
  • messaging effectiveness to marketing
  • frequently asked questions noted
  • identifying user generated content
  • Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies
  • Requirement :

  • Fresh graduates of any disciplines are welcome.
  • Excellent written and verbal communication skills in English & Chinese.
  • Knowledge of any third language is a big plus, but not necessary.
  • Experience moderating forum discussions is a plus.
  • Ability to work in a team environment with maturity and leadership.
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