Provides technical Windows systems support within the Wells Fargo Technology organization
Support a large technical infrastructure based on Windows Server Operating System
Participate in weekly Windows patching, Firmware and layered products updates as required
Provide support for medium to complex technical issues and initiatives related to system O / S, applications, databases and / or other technical products and services
Use diagnostic and other tools to maintain, troubleshoot and restore service to systems, escalating if needed to meet established service level agreements.
Requirement for PRB ticket)
Assist with migrations from development to production, maintenance, upgrades, installations and / or configurations (Requirement for Work Orders)
Update documentation and procedures, contribute to process improvement and provide technical consultancy / guidance to peers
Market Skills and Certifications
Experience of more than 3 years in Windows Operating systems support
Experience in troubleshooting issues related to windows O / S, windows security patching and windows product upgrade process
Knowledge of Wintel domain services such as AD, DNS, DHCP, GPO, DFS
Understand of Change Control
Demonstrated ability to evaluate and diagnose issues
Fluency in written and spoken English is a must
Must be able to work during weekends as required
Windows 2K8R2, 2K12 and 2K16
Experience with SAN, NAS, replication etc
Veritas Storage Foundation & MS Clustering
Experience supporting and troubleshooting Dell and HP H / W - daily operation and firmware upgrade process
Ability to support large scale projects and work with dynamic teams across multiple time zones.
Ability to develop automation processes using Windows PowerShell
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
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