Digital Customer Service Officer - Contact Centre Business
HSBC Group
Hong Kong, China
19小时前

Description

Some careers grow faster than others.

有些機遇 令多元文化共融更受重視

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

假如您希望自己的價值觀獲得認同和肯定 加入滙豐 您將會明白多元文化環境如何助我們攜手邁向成功 無論您渴望攀登職業生涯的高峰 或者開展人生新的一頁 滙豐將為您提供更多機遇 支持和回報

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking services to our millions of customers through multiple touch points including inbound and outbound calling activities.

The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

客戶服務中心是滙豐維持其在香港銀行業領導地位的重要業務 滙豐客戶服務中心透過多種方式 包括電話等渠道 與客戶溝通 致力滿足客戶不同的財務需求 並提供優質的銀行服務 以確保業務發展成功 客戶服務中心亦不斷促進滙豐眾多業務間的相互合作 從而提升其金融服務水平

We are currently seeking a high caliber professional to join our team as Digital Customer Service Officer .

我們現誠邀高質素專業人士加入團隊 擔任

Principal responsibilities

Provide customer service in a contact centre environment with a customer first mentality

Communicate via digital service channels such as social media and email

Understand customer needs and offer relevant products, services and solutions

Take ownership of issues and provide timely resolutions, where necessary, direct customers to other departments

Achieve individual performance expectations and development

Maintain appropriate operational risk control and compliance in all activities

主要職責

以客為先 在客戶服務中心提供銀行服務

透過社交媒體和電子郵件等數碼服務方式進行溝通

了解客戶需求 並提供相關產品 服務和解決問題的方案

有責任感 及時提供解決方案 並於必要時將客戶轉介至相關部門

實現個人績效目標和發展

遵守銀行有關操作風險的守則及規定

Requirements

Strong written communication skills in Chinese and English

Proficiency in navigating through multiple digital platforms

Ability to multi task and run concurrent customer sessions to a high degree of accuracy and customer engagement

Minimum typing speed of 30 words per minute in Traditional Chinese

Experience in customer service is preferred

Willingness to study and be licensed for Insurance and Investment product licenses via a structured program sponsored by the bank

A pass in five subjects including Mathematics and either Chinese or English in Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education or above

職位要求

優秀的中英文書面溝通能力

熟練使用多個電子平台

能夠同時執行多項任務及與多位客戶溝通 實現高準確度和客戶參與度

繁體中文打字速度不低於每分鐘30個字

具備客戶服務經驗者優先

樂意參加本行的系統性學習計劃 並獲取保險及投資產品牌照的申請者

香港中學會考或香港中學文憑考試考獲五科合格 包括數學科及中國語文科或英國語文科合格 或具備更高學歷

When you join our team, you’ll have access to a competitive benefits package, including :

Basic salary from $16,000

18 days paid annual leave plus additional leave such as marriage, birthday and maternity

Employer pension contribution of up to 13% of monthly basic salary

Medical coverage for you, your spouse and children

Staff housing loan up to 100% of the valuation or purchase price

Employee banking services including loans, credit facilities, and credit cards

Support for acquiring any required job related licenses

Progressive career advancement opportunities

加入我們的團隊 可享受優厚福利待遇 其中包括

底薪$16,000起

18天有薪年假及額外有薪假 如婚假 生日假 產假

最高可達每月底薪13%的退休金僱主供款

醫療保險保障您本人 配偶及子女

員工物業按揭貸款 貸款額可達物業估價或售價100%

各種銀行服務及產品的員工優惠 包括貸款 信貸 信用卡

支援員工考取工作所需的相關專業資格

理想晉升機會

Contact Centre Business offers comprehensive on the job training, coaching and support, alongside exciting and varied career development opportunities.

Subject to holding the relevant license and to a satisfactory performance review, employees will be promoted to a senior position in Contact Centre Business.

電話理財中心提供完善的在職培訓 專業指導及多元化的事業發展機會 表現理想及取得有關牌照後 將被晉升至更高職位

You’ll achieve more when you join HSBC.

加入滙豐 您將成就更多

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

滙豐致力營造一個重視員工且尊重員工意見的企業文化 我們在包容與多元的環境中 鼓勵持續的專業發展 提供彈性的工作方式與各種成長的機會 我們為此深感自豪 職位申請人遞交之個人資料 銀行將按照網頁上的私隱聲明使用

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