Hong Kong, HK

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Result Areas

Respond to bank distribution channel hotline and email enquiries in relation to new business & underwriting, policy services, claims and life insurance product features in good quality standards and within pre-

defined service turnaround time.

Handle daily incoming documents from bank including new business application, payment reconciliation, after sales policy services to internal for processing / outgoing documents to bank.

Identify common incomplete items for application submissions and share best practices with team members in minimizing pending cases.

Provide sales support and case management to bank distributors.

Experience & Qualification

  • Degree / diploma holder
  • LOMA qualification is well regarded
  • 2 / 3 + years of work experience in life insurance operations, preferably in customer service
  • Knowledge / Skills

  • Customer service oriented
  • Responsible and attentive to details
  • Adherence to quality standards
  • Good problem solving skills
  • Independent and able to work under pressure
  • Good communication and presentation skills
  • Good command of English and Chinese, both spoken and written
  • Strong PC and Strong in Excel skills
  • 申請
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