Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.
It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-
centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as PayMe Digital Delivery Lead .
Manage the delivery of multiple complex customer experience enhancement initiatives from design through to release
Work directly with various stakeholders such as Product Owners, Business Analysts, Process Designers, Information Technology, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery
Empower teams to collaborate and make effective decisions promoting adaptive planning, evolutionary development, early delivery and continuous improvement
Define Agile project working approach and enforce all team members to follow the same methodology
Ensure awareness, involvement and support from key stakeholders by building strong project teams and maintaining robust communications on the project status throughout its lifecycle
Ensure risks and issues are identified, managed closely and remove project blockers from the team
Drive all stakeholders to deliver on time and to the required quality standards
Contribute to post implementation reviews to demonstrate success and progress of projects
Make key decisions to ensure the successful implementation of all initiatives
Develop various project documentation to stakeholders such as Project Plan, Status Report, Implementation checkpoints
Input to Business Case preparation, providing context and data to underpin assumptions
Supporting the delivery production line ensuring digital deliverables meet business requirements and are fit for purpose to release to customers
Solid experience in Scrum Master, Agile Delivery Lead
Strong skills to lead teams and motivate others to achieve objectives
Ability to multi-task, work under pressure, think analytically and communicate effectively
Ability to work creatively and analytically in a problem-solving environment
Excellent communication skills, both verbal and written, and an ability to interact professionally with an array of business users
Dynamic and adaptive to a global collaborative project team environment
Experience in Agile Project methodologies and tools such as JIRA, Confluence
Understanding of User Interface and User Experience design
Strong experience in Retail Banking Area, Merchant acquiring or Cash Management
Understands different mindsets and analyses options to develop implementable solutions
Gains a clear understanding of others' point of view by listening, asking clarifying questions and reflecting back, encourages and facilitates open and honest debate with tact and integrity
Articulates or translates complex information in clear, meaningful and structured way to suit audience
Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
Must be able to work closely with the Information Technology team as well as business representatives
Self-awareness with confidence to work independently and take responsibility for own development
Experience of planning and prioritizing their own time effectively, aware of their responsibilities and committed to delivering these efficiently
Experience of working on complex projects with multiple work-streams
Ability to understand and analyze process risk
Ability to identify the deliverables needed to complete a task or project
Strong stakeholder management and interpersonal skills particularly in communication, workshop facilitation and consensus building
High levels of self-motivation, be able to self-manage and deliver to committed timescale
Adaptive, the ability to approach things differently or do different things to deliver goals
A strong team player, highly collaborative recognizing their specialized role in a larger programme of work and acknowledging other areas, individuals' roles and responsibilities
High proficiency in both verbal and written English and Cantonese
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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