Proficient in English writing is the basic requirement as all email communications / reporting are in English
As majority of users are Cantonese speaking based locally, would like to see if there is any resources that are Cantonese speaking or able to hear Cantonese.
In customer facing projects, requirement / user story preparation, there may have Traditional Chinese writing, on website / sales tools display or correspondence
Our BA tools are mainly JIRA and Confluence. Vast majority of our project run on Agile methodology.
Apart from BA capability, scrum master capability, including facilitating a squad team is preferable as quite a certain ratio of BA will support the scrum master role in project delivery.
Also, BA will need to provide guidance to testing team so hands on UAT experience is also preferable.
Our project are mainly related to individual life insurance business (IFP) that required both front end (sales tools, direct sales via website) and back end (core admin systems) knowledge.
It's preferable that resources will have business knowledge related to financial industry, in particular, life insurance business.