Performs duties relating to the loading / unloading of aircraft, flight following, customs and cargo handling to ensure that company meets all company and governmental policies and regulations that customers receive quality service.
Track flight with first hand information on Estimated Time of Arrival / Estimated Time of Delivery (ETA / ETD) and analyze necessary information to determine load plans and handle flight plan request
Calculate weight and balance and monitor cargo build up / break down in warehouse
Inspect aircraft cargo and identify unsafe and insecure cargo to address any problems and ensure adherence to aircraft, vehicle and employee safety rules and regulations
Lead and coordinate with vendor or handlers of and provide directions on handling required, including supervision of loading and offloading, monitor ramp operations when aircraft on ground, etc.
Ensure accuracy and completeness of aircraft cargo documentation, HAZMAT loading paperwork, notify crew of location and, if necessary, obtain appropriate approvals prior to take-off
Finalize meal order and cater for logistics arrangements for crew
Perform other duties as assigned
Diploma or above in any disciplines
Knowledge in air freight, terminal operations, flight terminology and processes would be preferable
Previous airline experience, with good understanding of aircraft positions and heights, aircraft weight limitations, aircraft overhangs, SITA, Unit Load Device (ULD) and flight systems, screens and software is an asset
Ability to track and coordinate multiple issues simultaneously
Good computer literacy and logical mindset
Passion in aviation industry
Proficiency in written and spoken English and Chinese
Able to attend night shift