Customer Service Rep
Wells Fargo
Hong Kong Hong Kong
3天前

Market Job Description

About Wells Fargo : Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $1.

9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Responsibilities :

  • Responsible for payment investigation and enquiries handling from FI (Financial Institution) customers
  • Liaise and interact with international working partners
  • Provide trouble-shooting solutions for internal and external customers on financial products and services
  • Process, research and resolve routine to moderately complex transaction issues
  • Duties may also include : account maintenance, report generation, project work, training and coaching new joiners, back up Team Head duties
  • Providing assistance to less experienced representatives
  • Training on policies and procedures, new or enhanced services and / or procedural changes
  • Reviewing the work of and providing guidance to less experienced representatives
  • Requirements :

  • 5+ years experience in customer service, bills, remittance and banking preferred
  • Preferably with knowledge on SWIFT, Telex and IntelliTRACS system
  • Good in both spoken and written English and preferably with knowledge in Mandarin
  • Good investigation and problem solving skills
  • Good coaching and mentoring skills
  • Able to perform shift work and report on HK public holidays if fall on Mondays to Fridays
  • Able to work under Typhoon and Black Rainstorm situation
  • Market Skills and Certifications

  • Experience in customer service, bills, remittance and banking preferred
  • Preferably with knowledge on SWIFT, Telex and IntelliTRACS system
  • Good in both spoken and written English and preferably with knowledge in Mandarin
  • Good investigation and problem solving skills
  • Able to work on HK public holidays; under Typhoon and Black Rainstorm situation (with competitive allowance)
  • Fresh graduate will be considered
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

    APAC

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