Process Analyst
PCCW Enterprises Limited
Hong Kong

Role and Responsibilities :

PCCW Global is looking for a Process Analyst to join the London, UK office.

  • Report to Process Manager
  • Document new and existing Business processes in defined format that address company-wide interdepartmental and intradepartmental scope.
  • Document defined procedures, ownership & responsibilities of various departments.
  • Maintain the Business Process Library in a centralized location / portal accessible by all staff as authorized or approved by management.
  • Align, negotiate and compromise with different departments or parties to work out the Best Practices for both interdepartmental and intradepartmental procedures.
  • Define and agree on terms and definitions to be used across the board in the company for easy communication and to mitigate or avoid mis-understanding.
  • Set up regular process review mechanism for continual service, efficiency & productivity improvement.
  • Collect, consolidate and confirm User requirements. Prepare User / Business Requirement Specification for IT related project development affecting business processes.
  • Organize meetings, trainings and user acceptance tests.
  • Support user’s enquiries on Business Processes
  • Requirements :

  • Diploma in Computer Science / Business Management or related discipline.
  • Minimum 3 years experience.
  • Experience in process re-engineering preferable
  • Excellent analytical and root cause analysis skills with excellent communication and interpersonal skills are expected
  • Independent, mature, initiative and is able to produce high quality deliverables under tight
  • Good written and verbal communication in English
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