Senior Treasures Relationship Executive (Phone Banking), Customer Centre, Technology & Operations
DBS Bank
Queen's Road Central, Hong Kong, China
2天前

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Provide customer-focused service to call centre customers in placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products
  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements
  • Participate in ad hoc tasks and projects as assigned
  • Requirements

  • Post secondary or above, preferably degree holder in any disciplines
  • Preferably with experience in call centre in banking or financial institutions, and good knowledge of banking, credit cards and investment products
  • Qualified to carry out Investment regulated activities (Types 1 and 4) under Securities and Futures Ordinance (SFO)
  • Customer-focused with excellent communication and interpersonal skills
  • Able to work at flexible hours on weekends and public holidays
  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
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