Desktop Support Engineer
Cognizant
Hong Kong
8小时前

Description

Key Responsibilities :

  • Oversee and update assigned support service requests.
  • Handle daily technical support activities on desktop support, data network and server management.
  • Setup desktop computers and peripherals and test network connections.
  • Install and test desktop software applications and internet browsers.
  • Train end users on usage of computer hardware and software.
  • Develop and manage effective professional working relationships with contractor personnel, co-workers, and clients.
  • Adhere to policies as per corporate manuals and directives.
  • Extend computer support for systems software and hardware.
  • Setup computers and install software for various applications and programs.
  • Interact with staff on desktop problems and their resolution.
  • Network and connect computers within organization to better communication.
  • Maintain computer peripheral devices like printers and resolve associated problems.
  • Role requirements

  • Proven work experience as a Desktop Support for 2-6yrs
  • Hands-on experience with Windows environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attit
  • LI-CTSAPAC

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