Responsibilities
Daily handle helpdesk calls, service requests and enquiries arisen from users with assistance of seconding staffs
Assist manager to handle large scale IT projects and individual handle small-size desk-side IT projects
Liaise with vendors to deliver services according to company standard and committed service levels
Keep track of the service deliverables and update status to both tracking systems and users in timely matters
Standby to receive server room facility alarms and report to vendor for problem resolution
Install hardware and software driven from helpdesk calls and service requests
Perform regular software patching exercise to all corporate PCs
Report to manager for unknown or repeated IT problems
On-shift Saturday helpdesk support standby and IT Project works in non-office hours
To meet the challenge, you should have the following qualifications and attributes :
Degree holder or equivalent in Information Technology or related disciplines
Minimum 6 years of experience in PC supports, preferably in financial services industry
Able to serve as technical advisory to internal customers
Good interpersonal skills and communication skills
Self-motivated and good team player.
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