CEC Centre Head
Standard Chartered
Hong Kong, Hong Kong,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities & Our Ideal Candidate Projection of a positive image :

Maintain appearance of staff / facilities

Provide well managed, competent / customer-oriented staff

Manage and maintain a strong and capable team of CMs and CSAs

Customer account servicing

Provide accurate transaction, services within efficient guidelines

Provide account maintenance support

Customer retention

Provide top quality service to customers

Customer information and assistance

Provide financial services information

Solve customer problems / queries

Staff Management

Create a positive and energetic working environment

Build a strong and capable working team

Develop staff for succession plan with the support of HR

Operation Control

Ensure all security measures are in place

Ensure compliance of Management Manual, Operating Manuals and Bank's laid down procedures

Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Comply with all relevant policies and procedures covering regulatory, local and group requirements

Compliance and Risks

  • To ensure that control procedures outlined in various BOCs or Procedure Manuals are fully implemented, and ensure staff compliance with the same.
  • To comply with the control requirements in the laid down procedures or Manual relevant to job responsibilities.
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