About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities & Our Ideal Candidate Projection of a positive image :
Maintain appearance of staff / facilities
Provide well managed, competent / customer-oriented staff
Manage and maintain a strong and capable team of CMs and CSAs
Customer account servicing
Provide accurate transaction, services within efficient guidelines
Provide account maintenance support
Provide top quality service to customers
Customer information and assistance
Provide financial services information
Solve customer problems / queries
Create a positive and energetic working environment
Build a strong and capable working team
Develop staff for succession plan with the support of HR
Ensure all security measures are in place
Ensure compliance of Management Manual, Operating Manuals and Bank's laid down procedures
Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Comply with all relevant policies and procedures covering regulatory, local and group requirements
Compliance and Risks