Specialist, Contact Centre, Corporate Banking (Business Care)
DBS Bank
Hong Kong
1天前

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade / Cash / Corporate banking products
  • Understand customers’ needs and provide appropriate solution
  • Provide advisory service / insight to cope with customer needs
  • Solicit customers’ feedback and identify problem trends for improvement actions
  • Record, track and coordinate the resolution of all customer queries / feedbacks
  • Handle ad-hoc projects or customer issues analysis
  • Requirements

  • Degree or diploma holder
  • Experience in serving Trade / Cash / Corporate Banking customer preferable
  • Good telephone manner with attentive listening, good communication skills
  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
  • Proficient in Microsoft Office applications
  • Knowledge in Finacle system will be a plus
  • Apply Now

    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

    Please check out our recruitment video on Customer Service Specialist https : / / youtu.be / YRdXXMy4aiY for more information.

    Kindly submit an online application at www.dbs.com / hk / en / careers.

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