Assistant Manager / Manager – Consumer Insights (Group Customer Eco-system & Relationship Management)
New World Development Company Limited
Hong Kong

Assistant Manager / Manager Consumer Insights (Group Customer Eco-system & Relationship Management)-(2200002S)

Role And Responsibilities

  • Assist in gathering research needs from cross business units to define business questions and survey objectives;
  • Manage and plan survey projects across business units to use the voice of customer platform;
  • To execute survey projects, from design to implementation to analytics visualization on dashboard;
  • To interpret data and make recommendations from surveys, operation issues, internal and external sources to triangulate insights;
  • Follow up and through on the action items for each survey project with relevant teams across business units;
  • To oversee and evaluate the platform usage, prepare updates on KPI and response rate monitoring;
  • Coordinating and collaborating with cross-functional teams, stakeholders, and vendors for the smooth integration at the platform back-end;
  • To prepare presentations on consumer insights whenever necessary
  • Requirements

  • Degree holder in business administration, marketing and data analytics is preferred;
  • At least 7 years of experience in Market Research & Insights with both quantitative and qualitative research exposure;
  • Experience customer experience measurement, NPS, real-time customer feedback related initiatives is a plus;
  • Experience in research projects for financial services industry would be an added advantage :
  • Detail-oriented and good project management skills;
  • Highly focused on accountability with excellent organizational and prioritization skills;
  • Analytical with insights capability;
  • Excellent communication and presentation skills
  • Hong Kong

    CRM / Loyalty Program

    Job Posting

    Sep 19, 2022, 6 : 59 : 28 PM


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