Responsibilities
Support chatbot applications, development, enhancement, maintenance and testing
Collect and document all chat content and chatbot requirements including human responses, product roadmap and flows
Collaborate with AI Middleware teams to contribute product requirements towards product development
Assist User Acceptance Testing
Monitor daily operations on AI based chatbot product
Coordinate with relevant teams to deliver the service and enhance user experience
Perform user research and evaluate user feedback
Run various sprint ceremonies including refinement and review
Track progress of customer specific product improvements and measure impact
The Successful Candidate
Bachelor’s Degree in Engineering, Linguistics, Mathematics or Computer Science, or 2+ years of equivalent experience
Experience or interest in Artificial Intelligence (AI) and Machine Learning (ML)
Passionate upon hands-on testing, releasing and supporting the applications
Proactive, self-motivated, detail-oriented, good interpersonal and organization skills
Desire to work in a startup environment
Excellent written and verbal communications skills in English or Chinese
Deepen Premium ETB relationship via different client content models Improve cross product penetration of Premium ETB base Keep driving digitization and activation of Digital Banking service...
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