Duty Manager (Operations)
葵涌, 香港
source : Dairy Farm

The Job

  • Lead all team members to perform their work functions, plan and allocate resources to areas concerned in a flexible, timely and correct manner.
  • Analyze potential areas and develop continuous improvement plans to achieve smooth e-commerce fulfillment centre operations, including but not limited to picking accuracy, on-time completion, stock availability & operations productivity, etc.
  • Provide constructive feedback and guidance to team members aiming to upgrade their work capability and improve the overall standard
  • Prepare daily, weekly and monthly reports
  • Liaise between supervisors and other team members who work for different work shifts with management
  • Establish effective communication with e-commerce fulfillment centre, delivery teams and store outlets, and tackle issues to ensure fulfillment of service commitments to customers.
  • Estimate and update the daily and next-day projection to make sure all works fulfill 100% of the daily target and keep management and peers posted.
  • Handle customers’ inquiries and complaints related to delivery, billing statements preparations and validations
  • Investigate incidents and take appropriate corrective / preventive actions promptly
  • Execute employee disciplinary actions in accordance with the company policy when necessary
  • Ensure all direct and indirect labors have correct understanding on occupational health and safety standard as well as food safety standard
  • 5.5 days’ work week (6 days a week and 5 days a week on alternate weeks basis)
  • The Person

  • F.5 / F.6 standard or above
  • Demonstrate knowledge in putting, distribution, transport, inventory and supply chain processes
  • Minimum 2 years of solid experience in warehouse or ecommerce management
  • Knowledge of PC applications and modern warehouse management system
  • Proficient in MS Excel, Word and PowerPoint
  • Teamwork oriented and able to communicate with people at all levels
  • Proactive, responsible, and willing to work under pressure
  • Good command of written and spoken English and Chinese
  • Immediate available is preferred
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