IT Support Specialist
Esper Technologies
Chai Wan, Hong Kong Island, Hong Kong
3天前
  • Esper Technologies is looking for a skilled IT Support Specialist to join our expanding team. Desired Experience : Experience with computer and server hardware, knowledge of PC components and their characteristics, including peripherals;
  • ability to create a configuration, assemble / disassemble / upgrade a computer Experience supporting Windows systems, including working in AD and AAD environment User support experience, including high profile users and VIPs;
  • helpful personality, ability to explain complicated issues with simple words Understanding of modern cyber-security principles, multi-factor authentication, secret management, password hygiene Experience with modern Ethernet networks, understanding of OSI model, structured cabling, switches, firewalls MS Office and Microsoft 365 support experience Understanding of modern anti-virus / anti-malware software Knowledge of backup procedures, including 3-2-1 rule Responsibilities include : Support day-to-day operations and company users (including VIPs) in a large-scale IT system, on-site and remotely Windows 7 / 10 client support : OS and applications patch management and rollout, patch testing and release (WSUS) Software package distribution and installation Exchange Online (M365) support : assigning user / group rights, setup mailboxes, assign licenses, mail and spam tracking requests, Outlook client support (Mac, Windows, OWA) Data backup, archiving, testing, report generation Support workstations and applications throughout their lifecycle Hardware and software inventory, antivirus, and antimalware setup Network performance and storage capacity monitoring Daily checks, pro-active hardware, software, and security monitoring Incident and request handling in helpdesk system General requirements : Mature personality, capable of effective interpersonal communication Fluent English (Cantonese and Mandarin is a plus)

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