Customer Experience & Service Quality Officer
The Bank of East Asia
Hong Kong, Hong Kong
6天前

Branch Distribution & Services Department

Customer Experience & Service Quality Officer (Job ID : 2960)

Responsibilities

  • To be a team member of Branch Distribution & Services Department
  • Assist the team to develop and execute customer experience initiatives and programs to drive continuous service improvements in branch network.
  • Coordinate with branches and other departments to facilitate and ensure the programs operated in an effective manner.
  • To participate in periodic and ad hoc projects relating to customer experience and service quality, training and administration
  • To compile and maintain customer experience related data and records for tracking and monitoring the service performance.
  • To support the communication channel to ensure good customer service, sound product and operation knowledge are offered.
  • Requirements

  • Post secondary or above
  • Minimum 3 years of relevant working experience in banking, quality service assurance, customer service or related fields
  • Sound knowledge of customer experience, service quality, and customer feedback measurement issues;
  • Sound knowledge of the bank’s product and services
  • Good communication and interpersonal skills
  • Strong sense of responsibility, independent and well-organized
  • Conversant with MS Office applications
  • Good command of both spoken and written English and Chinese
  • Please apply online via the BEA Careers website at https : / / careers.hkbea.com / psp / hcmprd / EMPLOYEE / HRMS / c / HRS HRAM.

    HRS APP SCHJOB.GBL?FOCUS Applicant&FolderPath PORTAL ROOT OBJECT.HC HRS CE GBL2&IsFolder false&IgnoreParamTempl FolderPath%2cIsFolor by clicking the "Apply Now" button below.

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    Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement.

    Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.

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