Branch Distribution & Services Department
Customer Experience & Service Quality Officer (Job ID : 2960)
To be a team member of Branch Distribution & Services Department
Assist the team to develop and execute customer experience initiatives and programs to drive continuous service improvements in branch network.
Coordinate with branches and other departments to facilitate and ensure the programs operated in an effective manner.
To participate in periodic and ad hoc projects relating to customer experience and service quality, training and administration
To compile and maintain customer experience related data and records for tracking and monitoring the service performance.
To support the communication channel to ensure good customer service, sound product and operation knowledge are offered.
Post secondary or above
Minimum 3 years of relevant working experience in banking, quality service assurance, customer service or related fields
Sound knowledge of customer experience, service quality, and customer feedback measurement issues;
Sound knowledge of the bank’s product and services
Good communication and interpersonal skills
Strong sense of responsibility, independent and well-organized
Conversant with MS Office applications
Good command of both spoken and written English and Chinese
Please apply online via the BEA Careers website at https : / / careers.hkbea.com / psp / hcmprd / EMPLOYEE / HRMS / c / HRS HRAM.
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Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.