Underwriting Services Officer (Operations)
Zurich Insurance Company
Hong Kong, HK

Job Accountabilities

  • Manage both pre-and post- bound activities for the assigned accounts, defined as standard / tacit renewals or with low complexity, provides support to the underwriter in the areas of underwriting operations, procedures, policy endorsement and policy issuance
  • Interact on a daily basis with brokers and customers for their assigned accounts to assure that all aspects and deadlines of delivery are fulfilled
  • Manage and resolve issues related to policy issuance and is responsible for the follow up of premium payment, claims flow and cash collection
  • Handle corporate submissions and adhoc operation supporting tasks
  • Responsible for computing rates and premiums for policies, compiling appropriate declarations, coverage forms, national / local forms, and optional endorsements, to complete the assigned policies;
  • reviewing risk in support of underwriting decisions

  • Support underwriters and relationship leaders in the negotiation of service level agreements with customers and brokers in non-standard renewal
  • Prepare material for Underwriting decision
  • Attend internal and external meetings and monitor service relevant business decisions made at meetings to ensure each decisions are acted upon in accordance with the outcome of the meeting
  • Able to handle the daily work and tasks of a domestic customer with low complexity / standard renewals with occasional support from a more senior colleague or underwriter
  • Job Qualifications

  • Degree / Diploma or above
  • Minimum 2 years working experience in General Insurance program
  • Previous working experience in underwriting an advantage
  • Good knowledge in using various office computer software, MS Word, Excel, power point
  • Capable of communication in English; both in writing and speaking
  • Good communication skill with quicker turnaround time / priority management and skill
  • Previous experience involving in projects is highly preferred
  • Open minded, ability to work with people from different backgrounds, countries and cultures
  • Eager to learn and discover new technical matters
  • Attention to detail (important for both for IT systems and policy documentation)
  • Ability to anticipate and to proactively look for the necessary information
  • Ability to deliver technical messages to colleagues located abroad
  • Are you interested in working for a company that values its people and put's its customers and employees at the heart of everything we do?

    Are you looking for growth opportunities beyond simply a career? Then Zurich could be just the place for you!

    Our people are the heart & soul of Zurich. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

    Our ambition is to become one of the most responsible and impactful businesses in the world. To get there we hire and develop the best talent available.

    With Zurich, you can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive global team.

    People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world.

    We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law.

  • Location(s) : HK - Hong Kong
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