Assistant Vice President, Account Services, Technology & Operations
DBS Bank
Queen's Road Central, Hong Kong, China
2天前

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth : Greater China, Southeast Asia and South Asia.

The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named Asia’s Best Bank by The Banker, a member of the Financial Times group, and Best Bank in Asia-

Pacific by Global Finance. The bank has also been named Safest Bank in Asia by Global Finance for nine consecutive years from 2009 to 2017.

Responsibilities

  • Lead a centralized team of 10-13 staff to provide judicial management services, including customer information & account record search as requested by law enforcement agencies, handle bankrupt and deceased cases, handle various type court cases, handle returned mails and invoice settlement of public record search services
  • Manage working relationships with internal / external customers and other service partners / external parties
  • Establish end to end SLA as far as suitable and ensure services provided are accomplished within specified standards of service quality and turnaround time
  • Manage productivity and efficiency of staff and transaction and seek improvement on continuous reduction on unit cost per transaction
  • Deliver MIS and operation reports timely and accurately
  • Develop and continuously review, streamline and improve daily operation steps as well as explore digitalization opportunity to increase efficiency and reduce turnaround time
  • Review operation manual and operation handbook to ensure the manual / SOP is updated with changes in products, process and guidelines over time
  • Promote the staff awareness on regulatory and compliance requirements and internal control standards and ensure all operations are complied to the statutory and regulatory requirements
  • Ensure periodic risk based self assessment and exception / non-compliance issues are truly reflected in respective management reports and ensure any outstanding issue as identified is rectified properly and timely
  • Prepare, review, update Business Continuity Plan and conduct regular drill to ensure the operations will not be interrupted due to disaster
  • Requirement

  • University graduate
  • Basis legal knowledge and banking operation knowledgerelating to Company Law; bankruptcy / winding up procedures; deceased cases andvarious types of court orders handlings
  • Good knowledge of consumer banking products as well asconsumer / commercial laws and related regulatory rules that impact consumerproducts
  • Specialized academic qualifications or experience in generalbanking practice and operations management is an advantage
  • Good people management skills and project management skills
  • Ability to create a receptive working environment tocommunicate and possess good interpersonal and communication skill
  • Good sense of risk awareness and react quickly to mitigaterisk
  • Results oriented and proactive to seek improvement onproductivity and operations quality
  • Good command of English & Chinese
  • Good PC skill in MS office
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