Sales Associate/Senior Sales Associate 1
Cartier
Hong Kong, HK, HK
1天前

Job mission

As an Ambassador of the Maison, he / she ensures a unique client experience before, during and after a sale. He / she achieves sales targets and proactively develops his / her client portfolio.

He / she also participates to the daily boutique operations

Main accountabilities

1. Sales Achievements

Ensures a unique and exceptional client experience during a sale

Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)

Adapts according to clients’ needs and motivations

Strives to always improve and surprise the clients

Deals with ease during negotiations and objections

Transmits the passion and values of the Maison

Acts as the privileged contact for the client(s) in case of Care Service

Meets individual and boutique targets, both quantitative and qualitative

2. Client Relationship & Portfolio Development

Cultivates strong client relationships and develops client loyalty

Efficiently develops the client portfolio

Executes targeted CRM actions

Participates to client events and acts as an Ambassador of the Maison

3. Daily Boutique Operations

Respects all group, Maison and boutique policies and procedures

Participates to inventories

Participates to the set up and breakdowns at opening and closing of the boutique

Participates to the implementation of Visual Merchandising guidelines

Assists with special projects when requested

Key skills

Strong interpersonal skills

Sales skills & product knowledge

Team spirit

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