Customer Service Manager (luggage /...
Besteam Personnel Consultancy Limited
1d ago

University graduate

At least 5 years’ solid experience in CS and Service-after-sales functions, preferably gained from luggage / bag industry with product knowledge

Customer oriented, positive with can-do attitude

Mature, detailed-mind with good interpersonal and communication skills

Proficiency in both written and spoken English and Chinese (Cantonese and Mandarin)

The job holder’s key responsibilities are to :

Oversee the Service-after-sales functions in HK

Responsible for the P&L on the Service-after-sales functions

Plan, execute and monitor the operations of after sales team and service center by providing high quality customer and after sales services in order to achieve high customer satisfaction

Handles service after sales related enquiries and complaints professionally

Assist the technician for the repair techniques in the repair center

Follow-up the stock of spare parts periodically

Responsible for maintenance and report generation of the Customer Relationship Management (CRM) system

Prepare reports & data analysis

Ad-hoc projects as assigned

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