Manager Branch Operations (Digital) - Wealth & Personal Banking
HSBC Group
Kowloon, Hong Kong


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.

4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.

7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.

We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Manager Branch Operations(Project).

Principal Responsibilities

  • Project management such as confirm requirement, user testing, training and implementation plan
  • Manage technology devices update / evergreen, adhere to group standard / cyber security requirement
  • Manage branch operational risk in accordance with HSBC and regulatory requirements and policies
  • Develop branch network strategies to enhance customer experience and optimize processes
  • Identify any possible compliance deficiencies related to branch operations and proactively recommend corrective actions
  • Drive a continuous quality improvement and service excellence culture across branch network and processes
  • Streamline process to achieve efficiency gain through automation, standardization and channel migration
  • Optimize branch distribution network and create the best in class branch premises for customers and branch network staff
  • Develop and maintain long term relationships with key stakeholders and foster relationships with business partners / functional heads to support the branch network distribution strategy
  • Monitor KPIs, initiatives and key issues relating to service standards and customer feedbacks
  • Formulate reinforcements and communications to build a service culture and raise awareness
  • Lead RTD service representatives to ensure orchestrated strategies and deliveries across all streams
  • Work with different stakeholders to drive service excellence in operations
  • Requirements

  • University degree or relevant post graduate qualification
  • Extensive and solid relevant experience in the field of Banking and Financial Services and branch management
  • Sound knowledge on branch operational control and risk with demonstrated capabilities
  • Solid experience in the financial or banking sector
  • Excellent planning and organizing capability
  • Good knowledge on staff learning and development plus good understanding on branch level Good analytical and problem solving skill
  • Able to drive results and work independently
  • Highly developed interpersonal and communication skills
  • Excellent command in written and spoken English
  • You’ll achieve more when you join HSBC.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


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