Company & department description
SWIFT is a member-owned cooperative through which the financial world conducts its business operations with speed, certainty and confidence.
More than 11,000 financial institutions and corporations in over 200 countries trust us every day to exchange millions of standardized financial messages.
SWIFT, headquartered in Belgium with around 35 offices worldwide, has a unique corporate mind-set, where diversity, personal development and networking are actively encouraged.
Our employees are the foundation of this success. If you want to be part of our dynamic, multi-cultural institution with over 2400 employees of 75 nationalities, then explore the vast opportunities and rewards that are waiting for you here at SWIFT.
We are looking for a passionate and committed individual with good communication skills, who has a desire to learn about our business and enjoy working with customers and are prepared to give the extra effort required to deliver a world-class service customers.
Assist in the daily operations within Customer Support to ensure the delivery of excellent customer experience and achieve goals with a focus on the following :
Our customers are changing the world, and it is your responsibility to exceed their expectations of what service experience should be.
We expect you to go above and beyond for our customers by
Team and People :
We expect you to put your team's success before your own. Your team members will look to you to champion open communication, pro-
actively share knowledge, active problem solving, and a positive work environment. In addition, you will be responsible for maintaining the team schedule and provide administrative support to the team.
Operational excellence :
You must understand every aspect of Service Delivery performance, and drive continuous improvement in all aspects of operations.
Do you have what it takes?
Bachelor degree holder with at least 3 years' experience in similar roles
Nice to have
Can-do attitude and approach is everything. You must :