About J.P. Morgan Corporate & Investment Bank
s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With over $23 trillion of assets under custody, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Client Service Manager, Securities Services - Hong Kong
Client Service Managers (CSM) are the first point of escalation for clients and internal teams. CSMs take ownership of the projects and tasks and will assess, coordinate and manage deliverables (with the assistance of the internal teams) to ensure service delivery standards are consistent with the agreed Service Level Document.
CSMs are responsible for the monitoring, reporting and advocating continuous improvement of the service delivery relationship between J.
P. Morgan and the client. CSMs use various tools to monitor and measure client and product performance, such as Service Scorecard, Service Level Documents, action logs, calling programs, internal and client service reviews.
Client Service Managers foster close relationship with their clients, understand requirements and expectations, take accountability for the resolution of issues, proactive client management, cultivate long term partnership to become trusted advisors with clients.
CSMs also foster relationships with Operations and other groups (such as Product, Sales and Technology) locally and regionally in service delivery to the client.
CSMs work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service, with a high degree of autonomy in their management of the daily deliverables to the client.
Key Accountabilities / Major Responsibilities :
leveraging internal teams as appropriate.
These points have been carefully considered as being essential for the role. Your background must accurately reflect all of these for your application to be considered.
P. Morgan in front of clients