Assistant Claims Manager (Life)
Hong Kong

Our opportunity

Being part of the team, you will apply your professional knowledge and expertise to manage life insurance claims and handle claims related projects in the most effective, efficient way whilst delivering a customer centric claims service.

If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online"

Your role

As Assistant Claims Manager, your main responsibilities will involve :

  • Lead the team to meet the claim service standard and turnaround time
  • Approve claims cases within own claims authority; make recommendation to senior for those claims exceeding own authority limits
  • Handle enquiries and complaints from customers, sales force, other insurance regulatory bodies and internal staff
  • Analyze, provide advice and handling strategy for complaint / appeal claim cases independently
  • Assist in coaching, developing, and managing junior staffs to ensure the best service standards are being achieved, and facilitating training sessions to sales force when necessary
  • Prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of works
  • Provide administration support in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.
  • Participate in any ad-hoc projects, system enhancement or tasks assigned by the superior
  • Involve in departmental / company projects where necessary
  • Back-up teammate's work if necessary due to insufficient manpower of the team
  • Your Skills and Experience

    As Assistant Claims Manager, your skills and qualifications will ideally include :

  • Degree holder
  • Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute) is preferable
  • Over 5 years experience in Life Insurance claims handling
  • Knowledge of life insurance products, claims procedure and operations.
  • Experience in handling claims related projects is highly preferred
  • Basic medical skill is preferable
  • Strong customer oriented mindset & skills
  • Good communication and interpersonal skills
  • Complaint handling skills; ability to deal with difficult people and mature to handle awful situation
  • Proficient in MS Word, Excel and Chinese word processing
  • Good command of both spoken and written English and Chinese
  • Candidates with less experience will be considered for Senior Officer position
  • Additional Information

    Primary work location is Hong Kong.

    Who we are

    Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect.

    How do you feel about the things you truly love? Don't you want to protect them in the best way possible? Imagine if you could help people do this all over the world.

    You'd give them confidence and reassurance by protecting what they love most. This is no easy task. In today's interconnected world, tackling risk is fast, unpredictable and invigorating.

    You'll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You'll be tackling issues like these in over 170 countries.

    It's a big challenge, but you'll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

    As you make an impact across borders, you'll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

    Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race / ethnicity, national origin, religion, gender, sexual orientation, age or disability.

    At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential.

    As a business this diversity helps us to better reflect and understand our 4 million customers' needs to allow us to drive better outcomes.

    As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.


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