You will work with our clients, supporting a variety of servicing inquiries and operational functions. We are the first line of operational / business liaison service and support for our Clients, and Client Business teams covering BlackRock’s offshore domiciled funds (Luxembourg, Dublin, Cayman) and BlackRock’s onshore fund range (BPF).
We are also the first point of contact for APAC segregated clients when it comes to Client Reporting, Invoicing and Gateway (institutional client website).
Be responsible for the overall operational client service experience alongside the Client Teams throughout the client lifecycle!
Ensure the team maximises global standards, policies and procedures, whilst taking account of regional nuances and business requirements!
Resolution of inquiries, handling all issues and raising to leadership as appropriate
Focus on the partnership between the Client Business and the Global Business Operations teams and related third parties to improve client service offering and quality of delivery
Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing including review and validation of monthly metrics
Establish and measure client service benchmarks
Establish / enhance positive relationships with key partners within BlackRock
Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies
Prior experience 5+ years in Client Service or Coordination focused role / s is essential.
In-depth technical understanding across service functions together with a deep understanding of the end-to-end client and trade lifecycles
Have a can-do approach to resolving client requests
Strong presentation skills and ability to adapt to audience at all corporate levels.
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.