Student Enrolment Advisor
Study Group
Hong Kong, Hong Kong
4天前

Role Summary :

We are looking for dynamic sales executives to support the selling of our higher education programmes globally. The role requires strong desire to succeed in a sales position, a great sense of customer service and a profound aspiration to help students making the right decision for their next steps in education.

The role sits in the global telesales team covering Study Group key source markets from Singapore and the local hubs. Responsibilities include calling students who have receive admission to several programs and ensure they receive the relevant information and ultimately conclude the sale of the most suitable course.

This position requires a good level of computer literacy to be able to navigate through the various CRM and Telephony systems

Key Responsibilities :

  • Fulfil daily, weekly, and quarterly call KPIs and sales targets.
  • Build and develop a constant pipeline of potential students.
  • Provide very high-quality information on the portfolio of programmes, reflecting the superior quality of the courses and partners promoted by the company.
  • Support movement of the pipeline through 3 key stages of sales, from Offer Made to Confirmation of the course up to Start of the course while providing
  • Work alongside sales and marketing to understand and identify market trends and opportunities for student recruitment.
  • Knowledge of International Student Recruitment
  • Geographical Scope :

  • This role will be based in the Hong Kong office, no requirements for travel within the role.
  • Able to commit working hours of 10am to 7 pm.
  • Selection Criteria : Necessary Skills :

    Necessary Skills :

  • English and Cantonese speaking.
  • CRM knowledge, preferably salesforce.com
  • Good phone etiquette
  • Experience Required :

  • Proven ability to meet and exceed sales quotas.
  • Proven track record of successfully managing customer relationships.
  • Customer-service orientation and consultative approach to selling.
  • Preferred experience in telesales
  • Attributes :

  • Must be sales and result oriented.
  • Possess a strong desire to achieve new heights.
  • Positive attitude and highly motivated with a strong drive to excel.
  • Sensitivity to cultural and linguistic differences
  • Empathy and compassion
  • Highly IT literate
  • Comfortable in high pressure environments
  • Accountable for actions
  • Excellent presentation, communication, and interpersonal skills
  • Strong organisational skills
  • Goal-oriented, demonstrated ability to meet deadlines and targets.
  • Ability to work independently with minimal supervision and as part of a team.
  • Highly engaged, active and present
  • About Us :

    Study Group is the leading provider of international education, driving success for our students and partners. We believe in a better world through education, and work with universities which are as motivated by driving student success and outcomes as we are.

    Study Group works with leading universities across the UK, Europe, North America and Australasia. We nurture ambitious students from diverse academic backgrounds and prepare them for success at their chosen university through our on-campus International Study Centres.

    Our pathway programmes provide the language, academic and social skills that students need for university progression and continued success after they graduate.

    Their success is key to the decisions we make, from the programmes we offer to supporting them in their journey. Our global recruitment teams enrolled over 30,000 students from 142 countries in 2018.

    The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

    Organisational Compliance

    Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication.

    Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

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