Client On-boarding Manager
SCORE Silicon Valley
Hong Kong, Central and Western District

Job Description

The primary function of the Client On-boarding Manager is to centrally coordinate the client on-boarding and periodic review activities performed by the business-aligned KYC analysts in the first line of defense.

The coordinator (1st line of defense) will work closely with the dedicated business-aligned KYC analysts in the 1st line of defense to :

  • drive consistency of approach and high quality results across all lines of business
  • track, monitor and report on on-boarding and reviews metrics. Identify any material trends for ongoing quality and cycle time improvement
  • provide coaching and feedback to business-aligned KYC analysts, ensuring best practices are adopted across the group
  • act as a central point of contact for all issues management. Escalate to MLROs and 2nd line APAC KYC Manager, as appropriate
  • if required, seek approvals for policy exception or waivers (e.g. temporary manual work around due to system related issues) to ensure U.
  • S. and local regulatory compliance

    The Client On-boarding Manager will work closely with the APAC KYC Manager (2nd line of defense) to :

  • obtain clarification related to APAC jurisdictional requirement
  • disseminate changes in regulatory or corporate guidance related to APAC and U.S. KYC expectation
  • implement any new or changes in CIP / CDD / EDD policy, procedures and standards
  • The Client On-boarding Manager is responsible for :

  • Oversee the business-aligned KYC analysts and provide quality assurance review of the work output of the team members
  • Rebalance work due to LOB capacity and volume shifts, and where required, assist in performing CDD / EDD
  • Track and monitor performance metrics and consolidate into periodic management reporting
  • Liaise with the second line of defense KYC team on project initiatives and other matters
  • Other special projects, as necessary
  • Market Skills and Certifications

  • 7-10 years relevant professional experience
  • Bachelor degree as a minimum
  • KYC / CDD / Customer onboarding experience preferred
  • HKMA Enhanced Competency Framework- Core Level / Associate Membership Preferred
  • Solid AML compliance experience, with a good understanding of AML laws, rules and regulations in APAC; some knowledge of the global AML regulatory environment would be a plus.
  • Ability to succeed in a matrix reporting environment
  • Experience of working in a high pressure environment, working to tight deadlines and displaying efficiency and effectiveness.
  • The ability to work unsupervised, and willingness to work to deadlines to get the job done when required.
  • Leadership Expectations at Wells Fargo

    As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

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