A senior position on scheduling technical resources to handle desk-side related IT projects and supporting internal users on IT related problems and service requests.
Individually coordinate with vendors, IT Personnel and users to obtain feasible IT solutions according to company standard, and to resolve network, server and desktop problems.
Key Role and Responsibilities :
Act as a second level support to assist other IT Services colleagues to handling helpdesk calls, service requests and enquiries arisen from users
Assist manager to handle large scale IT projects and individual handle mid-size desk-side IT projects
Assist monitoring vendor’s and other team members’ performance on service delivery to meet company standard and service levels
Standby to receive server room facility alarms and report to vendor for problem resolution
Schedule man-power resources to perform hardware and software installation driven from helpdesk calls and service requests, and regular PCs software patching exercise
Prepare daily services update and monthly incident report to manager for problem solving and resource planning
On-shift Saturday helpdesk support duty and IT Project works in non-office hours
Annual BCP preparation and BCP testing arrangement with end-users
Job Requirements :
Tertiary education in Information Technology or related
Minimum 3 years experiences of IT Helpdesk or IT Support come from Banking industry
Good in desk-side computer hardware setup, software installation & troubleshooting (including Win10, MS Office / Outlook, SCCM, SEP, NAC, Avaya One-X, DHCP, WinSvr 2013 / 2016 / 2019, etc.
and Wi-Fi configuration
Excellent communication and interpersonal skills
Candidates with more experience will be considered to be Assistant Manager, IT Services