Operation Software Analyst
FIS Global
Hong Kong, Hong Kong
source : EFinancialCareers Ltd

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing :

  • Understand the trading business and technical environment supporting it
  • Provide technical support to the client's operations and make sure an incident is resolved in due time in case of technical environment issue, ensure that Service Level Agreements are met
  • Participate in Incident Management and Problem Management of client's application operations
  • Interact with functional and technical escalation teams for Incident Management and Problem
  • Management,

  • Propose workarounds, mitigation within the Valdi Global Market Trading ecosystem
  • Escalate Software Malfunctions and interact with development team and Improve monitoring, automations for recurring activities
  • Assist Application -Change team for implementations.
  • What you bring :

  • Min 5 years of experience in application support.
  • Strong analytical and problem-solving skills,
  • Working understanding of GNU / Linux (bash / perl scripting, vi, sed ) as a user,
  • Ability to handle stressful situations such as heavy workload, pressure of high-impact production issues
  • Good English and communication skills (verbal and written).
  • Good team player
  • Added bonus if you have :

  • Risk-focus : anticipate the impact of one's actions on clients' environment.
  • Calm and clear-headed in handling high-impact production issues.
  • Ability to learn new skills and adapt to new environment quickly.
  • Strong sense of ownership and commitment to excellence.
  • Knowledge of stock-market mechanisms (order life cycle), prior experience to Front Office support (plus)
  • Strong interest in application support in front office financial realm,
  • ITIL certification.
  • What we offer you :

  • A competitive salary and benefits.
  • Great work spaces with dedicated and motivated colleagues.
  • A variety of career development tolls, resources and opportunities.
  • REQ CLIENTID" : "JR78240","JPM MODIFIEDON" : "Jul 12, 2019

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