Client Implementation Project Manager, Flexible Benefits
Hong Kong, Hong Kong SAR


  • Single point of contact for Client on end-2-end delivery mercer delivery.
  • Work closely with client & consultants to review & finalise flex scheme design to ensure alignment.
  • Perform client employee communication session on the scheme & technology user experience post UAT with Client.
  • Become champion of our best practice project management framework.
  • Ensure effective delivery of Flex Solution to regional clients.
  • Demonstrate project management, leadership and team management skills.
  • Become subject matter expert on the Flex technology solution and provide required training to new team members on the technology.
  • Supervises staff during the implementation process to ensure complete, accurate and on time delivery.
  • Project-manage solution implementation and renewal activities.
  • Connect with clients to collect requirements, acquire input, and communicate Mercer’s plans and deliverables
  • Adhere to the Flex implementation methodology for the client delivery i.e Initiation; Requirements; Design &Configuration;
  • Testing & UAT; Go Live; Project closure.

  • Maintain effective change control to ensure successful on-time and on-budget delivery
  • Document various client requirements and acquire client signoff before system configuration.
  • Use JIRA to raise work requests for the implementation team to configure,
  • Undertake test planning and execution of the Flex system prior to the client user acceptance testing.
  • Interface with other teams in Mercer EH&B (client management teams, System Configuration Team and offshore service centre) for optimal service delivery and issue resolution
  • Provide status reporting and issue escalation to Client Implementation Lead.
  • Act as the escalation point for issues related to Flex Solution delivery (e.g. from offshore service centre)
  • Deliver the Flex Solution leveraging the capabilities of the Flex system byacting as the interface between the Configuration team and other parties (clients and other Mercer units)participating in system-related activities such as change requirement definition and tests
  • Manages customer expectations and resolves project conflicts and delivers the assigned project on time.
  • Manage project team workload, allocation, performance and reviews.
  • Facilitates all meetings with Mercer local team and client to gather requirements and review project scope.
  • Identifies documents and manages project risks, open items, schedules, scope, and priorities.
  • Assigns project tasks to the appropriate team members to ensure completion of the project within commitment.
  • Job Requirements

    We are seeking for a highly motivated candidate with at least 10+ years of operations and technology experience serving the insurance / financial services industry.

    In Addition, You Should Possess :

  • An undergraduate degree in information technology, information systems or computer science is required.
  • Demonstrates strong MS Project skills & experience and advanced MS Office Skills
  • Ability to read, write, understand and communicate system requirements documentation;
  • Proven ability to successfully manage projects of varying complexity.
  • Ability to operate / navigate in a multi-cultural business environment
  • Quantitative, fact-based approach to decision making
  • Demonstrated financial acumen and commercial mind-set
  • Previous experience of Employee Benefits, brokerage or managing the delivery of HR information system is an advantage.
  • Darwin knowledge is a plus
  • Lean Six Sigma and / or Project Management certification preferred.
  • Proven Stakeholder and Vendor management skills
  • Effective Time management, analytical and problem solving skills;
  • Proficient verbal and written communication skills in English.
  • Strong customer focus and detail oriented
  • Demonstrates strong management skills required to lead teams in achievement of goals and objectives.
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