Operations Executive
Hong Kong

What makes us special? It’s the way we combine food and convenience.

foodpanda (small f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for an Operations Executive to join our growing team to bring innovation into delivery.

About the job

The candidate will be focusing on management of outstanding payments, ensuring that financial data of the fleet management team is captured in a timely and accurate manner and that outstanding debts are recovered promptly, effectively and professionally.

Role Description

  • Take ownership of all outstanding payment collection activities
  • Explaining credit terms and invoice due dates, as appropriate
  • Negotiating repayment plans as and when required
  • Escalating to warnings / letters before legal action, subject to manager’s approval
  • Follow up on overdue invoices by creating a record system with a high degree of accuracy
  • Create a clear SOP on how to resolve the outstanding payment issue
  • Maintain a clear update on collection status while keep tracking on issues that have been faced
  • Deal with all queries and capture all relevant information in the database
  • Desired Skills and Experience

  • Degree holder
  • Excellent written and verbal communication skills, both English and Cantonese
  • Excellent customer service skills, with a polite, tactful and firm manner
  • Confidence, professionalism and patient
  • Detail minded, ability to prioritize and work well under pressure
  • What We Offer

  • An international team that you will learn and be inspired from
  • A fast-paced environment to hone your entrepreneurial and professional skills
  • A great collaborative working atmosphere with regular company and team events
  • Responsibility from day one in a fast growing and global company
  • Medical scheme and dental insurance coverage
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