What makes us special? It’s the way we combine food and convenience.
foodpanda (small f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.
However, this doesn’t happen without some really awesome people. We are looking for an Operations Executive to join our growing team to bring innovation into delivery.
About the job
The candidate will be focusing on management of outstanding payments, ensuring that financial data of the fleet management team is captured in a timely and accurate manner and that outstanding debts are recovered promptly, effectively and professionally.
Take ownership of all outstanding payment collection activities
Explaining credit terms and invoice due dates, as appropriate
Negotiating repayment plans as and when required
Escalating to warnings / letters before legal action, subject to manager’s approval
Follow up on overdue invoices by creating a record system with a high degree of accuracy
Create a clear SOP on how to resolve the outstanding payment issue
Maintain a clear update on collection status while keep tracking on issues that have been faced
Deal with all queries and capture all relevant information in the database
Desired Skills and Experience
Excellent written and verbal communication skills, both English and Cantonese
Excellent customer service skills, with a polite, tactful and firm manner
Confidence, professionalism and patient
Detail minded, ability to prioritize and work well under pressure
What We Offer
An international team that you will learn and be inspired from
A fast-paced environment to hone your entrepreneurial and professional skills
A great collaborative working atmosphere with regular company and team events
Responsibility from day one in a fast growing and global company
Medical scheme and dental insurance coverage