Key Account Director, Greater China Enterprise
Hong Kong, Hong Kong

Meet with the team

The Enterprise team brings in and works with our most important and premium enterprises clients across the region, including identifying business problems and understanding strategic business goals, coaching and consulting clients the way they think about social media, online editorial, print, and other types of data, on what the media monitoring and analysis goals should be and how to achieve them.

We are aiming to turn external data into credible insights that are used to measure organizational performance, track competitor and industry development, monitor the government regulation changes, manage PR crisis, conduct consumer insights and leverage innovative opportunities for our clients by using Meltwater solutions.

We are a team of experienced consultants who are proud to be our clients’ trusted business partner in using media intelligence and social analytics.

About Key Account Director

As a Key Account Director, a member of our growing Enterprise team, you will be at the cutting edge of the media intelligence space by driving strategy and widespread product adoption among an assigned portfolio of our high yield and high potential clients.

You will challenge existing norms within our industry and act not only as an expert in Meltwater's product set, but as an extension of our clients communication and marketing teams.

You will focus on the retention and growth of the assigned Enterprise customer base in the Greater China Region.

Success in this position requires exceptional consultation, strong business acumen, the ability to thrive in a dynamic, team-focused environment, and a passion for helping clients achieve results.

Measures of success include personal client growth target, client satisfaction and retention levels, and contribution to the overall sales team.

What will you be doing?

Manage a high yield and high potential enterprise client portfolio (varies from 2-4 million USD) to make sure they are achieving their desired outcomes are educated on best practices, renew, and expand their contracts

Responsible for customer satisfaction, retention, and expansion of existing accounts in Greater China

Increase revenue by negotiating contract renewals for long-term subscriptions while developing up-sale and cross-sale opportunities in partnership with enterprise sales

Build a trusted relationships within the client's organization at all levels including C-Suite Executives, decision makers, and end users through frequent client engagement & numerous proactive customer touch points to increase value, drive market share and maximize the customer satisfaction

Provide timely assistance and support to clients regarding their dashboard and report generation, query building / checking, anything related to our solutions, making sure to prioritise client satisfaction

Analyze news and social media data to conduct quantitative research in order to help clients to understand how audiences relate to specific events, topics or within a specific audience group from social media, web, forums, news and blogs, as well as uncover trends and insights that emerge from this data

Build the instincts to recognize organizational, financial and behavioral structures and obstacles

Anticipates customer needs and adapts strategic plans in order to achieve mutually beneficial long-term objectives and goals

Maintain an active pipeline of forecasted sales to meet monthly, quarterly and annual quota objectives.

Own churn, retention and growth monthly targets for your specific client accounts

Inform and drive knowledge by challenging the status quo across traditional and social channels

Understands the media intelligence competitive landscape

The perks of working with us!

Awesome coworkers

Competitive Compensation Package

Prizes, spiffs, and additional sales incentives.

20 paid holidays

Training program, conference, seminar for your personal and professional growth

Comprehensive Medical insurance for you

Business travel life insurance

Fun, ambitious and international working environment

Fun team outings

Well stocked kitchen with lots of snacks and drinks

And more


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