Senior Customer Service Officer, Distribution Contact Centre
Hong Kong

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working ArrangementHybrid Job Description Senior Customer Service Officer, Distribution Contact Centre Hong Kong The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily.

We believe in the value of empowering Senior Customer Service Officer, Distribution Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you? You obsess about customers, listen, engage and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone We are looking for someone with : 2+ years of customer service experience preferred but not a must HKDSE / HKCEE / diploma qualification will be required IIQE 1,3,5 will be preferred Preferably worked previously in a call centre / service centre environment Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred Excellent telephone manner with good interpersonal skills Mature and pleasant personality Self-motivated and able to work independently Excellent service attitude and able to follow through on commitments to customers Adherence to quality standards Fast and accurate typing skills (over 45 wpm) and PC literate in Word / Excel Good communication skills in English and Chinese, both written and spoken On the job you will : Handle enquiries and requests of employee benefits related products (including but not limited to MPF and Group Life and Health) arising from agents Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills Provide support to management and recommend productivity / service improvements.

Ensure accuracy and compliance of all requests to be completed with good quality standards. Support to management and recommend productivity / service improvements.

Support ad-hoc tasks to achieve desired results of business needs. Our commitment to you Our mission; to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best.

Every day. Learn more about opportunities with us at / en / careers / why-join-us.html Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.

Ready to make an impact somewhere?


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