Customer Officer (Premium Servicing)
Hong Kong HK, HK

Customer Officer (Premium Servicing)

Your role

  • Provide an professional customer service to our premium customer;
  • Handle customer inquiries and resolve customer disputes or complaint cases
  • Summarize, analyze and identify issues from customer cases
  • Provide recommendation from customer perspectives for Team Manager / Sales Manager in order to enhance the team work quality and efficiency
  • Implement on-going service improvement initiatives
  • To succeed in this role

  • Certificate holder or above
  • Strong business sense with good customer service and problem solving skills
  • Fluent English and Chinese communication skills would be essential
  • Customer-oriented, good telephone manner & problem solving skill
  • Proficient in MS Excel, Word, PowerPoint and Chinese word processing
  • Required shift and holiday work
  • We offer

  • Guaranteed on-target commission $2,500 on monthly basis
  • Other attractive incentive bonus, shift allowance etc
  • Flexible working hours
  • 14 days' paid annual leave
  • Comprehensive medical coverage
  • MPF / ORSO scheme
  • Free shuttle bus
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