Account Executive - China
Maclaren Services GmbH
Kowloon, Hong Kong


  • This is a highly digital role. All account management, process and reporting must be operated through deployment of systems and digital platforms.
  • Candidates must demonstrate technological acumen and an ability to quickly acclimate to new digital platforms.

  • Under the overall management of the Brand Manager, the Account Executive is responsible for Account Management of designated accounts.
  • Acting as the designated point of contact for the designated retailers
  • Apply Know Your Customer principles
  • Sales (Target-based on Revenue and Gross Margin)
  • Sales Operations (Sales Order Processing, Sales Administration, Training (Sales and Product Training)
  • Customer Service and After Sales (Retailers and Consumers)
  • Trade Marketing
  • Full and continuous deployment of Technology specifically the Trade Account Portal
  • Provide market intelligence on competition, products and activities. Ensure the Maclaren Brand is promoted and its integrity maintained, with particular emphasis on POS environment, activities and service.
  • Identify opportunities to develop business and increase sell-through.

    Sales and Sales Reporting

  • Achieving Sales Targets of designated A and B Accounts
  • Tele-Sales with Group C Accounts
  • Identify areas of opportunity (Sales Events : : Retail Initiatives) and concern (Product Performance : : Retailer Performance) and generate action plans to achieve revenue and margin targets
  • Sales Operations

  • End-to-End responsibility for Sales Order Processing, from Order Receipt to Fulfilment to Invoicing
  • Accounts Receivables, Customer Credit, Returns, Charge-backs, and Credit Notes
  • Ensure the finest financial stewardship of the designated accounts
  • Retailer EDI function
  • Operate and Service all accounts on the Trade Account Portal
  • Sales Forecasting and Inventory Reporting

  • Regular Sales Forecasting pursuant to the Sales and Demand Planning system
  • Reporting customer pipeline inventory levels and sell-through information by retailer
  • Trade Marketing

  • Trade Marketing with emphasis on POS environment and activities
  • Implement retailer marketing plans including POS and Merchandising, Product Training and Sales Training
  • All Events, Demos, and Retailer Conclaves
  • Ensure regular distribution of marketing materials and collateral
  • Collaborate closely with the Social Media Team and Retailers to promote the Brand locally and for marketing opportunities with retail customers through their own social media channels
  • Customer Service and After-Sales

  • Customer Service and After Sales for designated Retailers
  • Service Centre Network Operations, including Spares Fulfilment and Repairs Reporting

    Enthusiastic : : Energetic : : Organised : : Can Do Culture : : Positive Attitude

  • 1 - 2+ years of relevant experience in brands, sales and marketing
  • Willingness to learn and to apply
  • Adeptness for technology and ability to work with ERP and CRM systems
  • Outstanding communication skills
  • Languages : English plus local language proficiency required according to markets serviced. Additional languages preferred.
  • Please submit CV in English.


    50% of time is expected to be taken up by travel to designated markets.

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