Advanced Specialist – FX
Bloomberg
Hong Kong
19小时前

We are the first line of defence and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide hi-level support for Bloomberg’s sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.

We’ll trust you to :

  • Address complex real-time client questions, specifically around FX workflows such as FX idea generation, FX trading, Cash Risk Management, and Structured Product Pricing, via live messaging (Bloomberg IB) or email
  • Build and maintain relationships with Bloomberg’s FX community focusing on building adoption of our products and workflow solutions
  • Participate in region-wide usage campaigns across a wide range of clients to cement our existing customer base and create opportunities to cross-sell and up-sell
  • Work closely with Sales and Product handling technical aspects of the sales process to ensure deals are closed
  • Collect and act upon client product feedback to drive its development
  • Attend product release calls to quickly learn and teach the new products to your peers and clients
  • Conduct training for new hires on basic market concepts and related Bloomberg functionality as well as develop more Advanced Specialists in the region
  • Create and maintain documentation and training content to be used by clients externally as well as colleagues internally
  • Continuously increase product knowledge and relevant skillsets to be aligned with business goals
  • You’ll need to have :

  • Minimum 3-5year buy-side or sell-side experience in a technical client-facing role
  • A strong understanding of FX to act as a Subject Matter Expert and cascade that knowledge to your peers
  • A good understanding of FX workflows and ability to use that knowledge to identify potential business opportunities
  • Willingness to learn complex business and technology processes and actively contribute to their evolution
  • Be self-motivated with the ability to work independently as well as part of a team
  • Ability to interact and effectively communicate with our clients
  • Excellent understanding of customer service and experience in building strong customer relationships
  • Confident communication skills and able to present to both small and large groups, internally and externally
  • We’d love to see :

  • A strong sense of motivation to learn continually, adapt to ever changing client workflows and partner with them in helping them achieve efficiencies that will help them generate alpha for their clients via the power of the Bloomberg terminal and its vast array of enterprise solutions
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