TS Implementation Engineer (L2)
NTT
TKO, Hong Kong
2天前

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA).

They perform configurations, action installations and attend to break / fix events.

Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions.

Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements.

May work directly with clients on-site or provide installation support remotely."

Working at NTT

Key Roles and Responsibilities :

Own larger portions of an installation, break / fix incidents at a low to medium level of complexity.

Take responsibility for problem resolution and troubleshooting.

Respond to escalated client requests and support client applications to a first line resolution.

What will make you a good fit for the role?

  • Diploma or above in IT or related discipline
  • 1-2 years of relevant experience
  • CCNA or CCNP holder
  • Willing to standby or work overtime
  • Join our growing global team and accelerate your career with us. Apply today.

    Equal opportunity employer

    NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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